Introduction While the Amazon Kindle Fire HD tablet offers a wealth of improvements over the previous Kindle tablet, it’s not immune to issues. Common problems with the Kindle Fire HD tablet include a frozen or locked screen, various battery issues, problems getting books to work correctly and more. There’s no need to panic, as most of these issues can typically be resolved on your own via troubleshooting without having to contact Amazon customer support.
Screen Frozen or Unresponsive A Kindle Fire HD screen that’s frozen or unresponsive is often the result of a low battery or an operating system problem. There are a few different things you can do to resolve this issue: 1. Try resolving this issue by pressing the “Power” button and holding it for at least 30 seconds until your device shuts down. This is a forced shutdown and, even thought you may panic because your screen momentarily flickers, won’t damage your device.
Wait a few minutes and then turn the device back on. If the Kindle Fire HD resumes working without any further problems, you likely experienced a minor operating system error. 2. Check the battery power. If the battery power is very low, force the device to shut down and then charge it for a few hours. After the Kindle Fire HD is at least more than 50 percent charged, try using it again. 3. Finally, if the device is still locking up, the issues is likely the result of a larger system problem.
Back up all of the personal content on your device and then following the steps in the Restore Factory Settings section to reset your Kindle Fire HD to the factory defaults. Book Problems Some books may not open or may display an error when you try to open them. If this is the case, delete the book from your device by holding your finger against the book you want to remove and then tapping “Remove.” You can restore the book to your device from Amazon’s cloud.
If a book is missing page numbers or suffering other errors, this actually isn’t a problem with your Kindle Fire HD, but instead an issue with how the book publisher outputted the book to the Kindle-supported format. If the page you’re starting on is different from the one you bookmarked the last time you were reading a book, it’s likely that someone else is logged in to your Kindle account and reading that book.
WiFi Not Working First, it’s very unlikely that this problem is ever actually the result of a problem with your device; rather, it’s often the result of incorrect settings on your device or environmental factors. Work through the following steps to try resolving your problem: 1. Swipe down from the top of the Kindle Fire HD screen to access the Quick Settings menu, then tap “Wireless” to open the Wireless screen. Tap “Off” to the right of Airplane Mode to make sure that Airplane Mode is not enabled.
As long as Airplane Mode is turned on, you won’t be able to access a WiFi network. 2. Make sure WiFi is actually enabled and that you’re connected to a WiFi network.
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